Utility Services Rep
MONTGOMERY, AL 36116
Utility Services Rep Full Time
Get Out of Retail and into a Career New Jobs Available Now!!!
About Us: TRC employs only the top Agents in the market. We pride ourselves in going the extra mile to get the job done and make our clients happy that s just part of the reason we have received the Best of Staffing award for over 5 years in a row.
About the Opportunity: Energetic Customer Service Representatives needed for our Customer Care Center in Montgomery, AL. Customer Service Representatives will interact with customers to provide information in response to inquiries about services and products.
WHAT YOU LL GET:
Competitive Base Pay + Performance Pay
Training and Mentorship
Great work environment
Dependable schedule, 40+ hours per week
ACA compliant medical benefits
WHAT WE WANT:
Prior customer service experience (Call Center is NOT required)
Prior call center experience is a plus
High energy, self-motivated and a hunger to succeed
Willing to go the extra mile to get the job done
Zealous for serving and taking care of the customer
Professional Presentation Skills
Flexibility to work assigned shift
Answer inbound inquiries regarding consumer services/products/accounts.
Answer billing inquiries and process payments.
De-escalate and resolve customer complaints.
Update and document customer information and interactions in the database.
Ability to work in a fast paced, call center environment
Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs.
Exceptional communication skills, professional phone etiquette and efficient computer skills required!
Must have experience with Microsoft Office, data entry and navigating multiple screens.
Must be able to type 30 wpm & 3000 kph data entry
Must be able to pass pre-employment screenings: drug test & criminal background check
Education and Experience:
Qualified candidate must have a High School Diploma or GED.
Previous customer service experience in a retail environment, Call Center or Collections environment, etc.
Training Pays $9.75
After training base pay is $10.25
Ability to INCREASE your pay every pay period up to 15% based on performance up to $12.25 per hour.
Target Skill Sets: Call Center, Customer Service, Customer Care, Telemarketing, Collections, Call Center Agent, Customer Service Representative, Hospitality, Retail Sales