Unified Communications Voice Engineer
White, GA 30184
TRC has a client looking for a Unified Communications Voice Engineer on a global team As member of the Global IT Infrastructure team, this person holds the technical responsibility for the Workplace and Corporate Unified Communications & Collaboration services and provides world-class support in that area. Other services provided internally by the team or externally by partners are Data Center, Service Desk, Server & Systems Management, Converged Network, Collaboration & Cloud and Business Continuity.
•Owning the overall responsibility for the Skype for Business Communications & Collaboration services on a global scope as part of an international team
•Engineering of innovative Workplace solutions to address business needs and service gaps, within the roadmap of Global IT infrastructure, across Skype for Business, Office 365, Active Directory, Windows and Microsoft Cloud services
•Evaluating existing technologies services (e.g. Skype for Business, AudioCodes Voice Gateways, Fax over IP) and identifying improvements in the voice infrastructure. Monitoring corporate and remote telecommunications voice systems to identify technical operating problems with partners
•Coordinating the planning/installation of related telecommunications equipment and services throughout the enterprise
•Liaising with telecommunications vendors during trouble determination and processing repair orders to ensure technician response, escalating issues and tracking service requests/repairs through resolution. Coordinating activities with business and facilitating organizational partners with equipment vendors and telephone companies
•Producing/maintaining design and operational documentation for related IT Infrastructure. Securing network systems by establishing/enforcing policies and defining/monitoring access
•Providing overall IT Infrastructure 3rd level support
•5 – 10 years of experience in Infrastructure Operations and Engineering gained in a complex global organization.
•Proven track record in supporting Skype for Business and in IT Service and Vendor Management. Fluent in English. German and/or French skills are an asset.
•In-depth knowledge of Microsoft Skype for Business instant messaging, web conferencing and voice architecture for medium to large-scale corporate organizations. Profound knowledge in Skype for Business enterprise voice concepts and PSTN.
•Experience with Dial Plans, Voice Policies, Unified Messaging, SIP trunks, audio gateways and audio conferencing. Hands-on knowledge in Active Directory, Windows Servers, Office 365, reverse proxy, DNS, certificate and related components.
•Thorough understanding of current and emerging technologies, including WAN/MPLS, PRIs, E1/T1s, VoIP, SIP etc. In-depth experience with multi-site, global IP telephony rollouts or migrations
•In-depth applied technical knowledge of Active Directory, Group Policies, SCCM, Windows 10, Office 365 including Azure AD and Intune, and general understanding of Windows Server and network architecture.
•Ability to automate tasks and drive standardization and efficiency through scripting (ideally Powershell)
•Strong team player with experience in working in virtual teams who possesses strong communication skills and has the ability to interact at various organizational levels.
•Willingness to travel
About TRC Professional Solutions
For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero’s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.trcprofessionalsolutions.com/