Telecom Billing and Provisioning Lead

Atlanta, GA | Contract

Post Date: 03/14/2018 Job ID: 2253200 Industry: Information Technology

TRC Professional Solutions, on behalf of the Client, is hiring for a Telecom Billing and Provisioning Lead who will be responsible for organizing and leading projects to consolidate, validate and maintain, with 100% accuracy, the telecommunication inventory. Additionally, working with The Client’ s representatives to support overall telecommunication, which includes billing, invoicing issues, dispute resolution, ordering and provisioning, and technology recommendations. This is a Contract opportunity in the Greater Atlanta Area.
• Lead project to ensure telecommunication inventory is 100% accurate and contains all pertinent information for billing and future planning purposes. This could include engaging and managing third-parties in “ tone and tag” or other investigational efforts
• Lead efforts to re-tool current processes and SLA to ensure optimal workflow with regards to ordering and provisioning
• Lead efforts to re-tool current processes and SLA to ensure optimal real-time communication to stakeholders (both internal and external)
• Lead efforts to re-tool current processes and SLA to ensure optimal executive-level reporting to document spend based on pertinent criteria, allowing leadership to make accurate and far-reaching strategic decisions
• Work with Enterprise departments and divisions to coordinate administration, support and implementation of telecommunications services to improve productivity and minimize costs
• Analyze the detailed monthly wireless and fixed wireline detail records and related costs to verify that we are being charged correct rates; to determine if we should select a more cost-effective plan; to determine if employee(s) are using business plan for personal usage; etc. Communicate concerns to Manager; Business Operations and plan recommendations to Manager; Business Operations and Department Head or Department Representative
• Review monthly telephone charges including fees, taxes, and other charges via the vendors automated billing system
• Compile information for department bill backs related to wireless and conference calling
• Work with department representatives or employees and vendor to resolve any wireless service or equipment issues that develop
• Assist with purchase of minor equipment; maintenance and service that does not relate to a contract from managing purchase requirements; determining the best vendors to work with to source this item; securing quotes from vendors; vendor selection; managing item/product arrival and following up with customer

• Bachelor’ s degree Business or Information Technology
• 7 to 10 years of a combination of progressive telecom expense management and telecom billing management experience
• AOTMP certification or equivalent is a plus
• Excellent knowledge of MS Excel
• Working knowledge of MS Access is a plus
• Working knowledge of MS Visio or equivalent is a plus
• Understanding of telecommunication technologies, especially information regarding ordering and provisioning, including: MPLS, POTS, PRI, DSL, Cable, and fiber

Please send resumes to Abigail.Peterson@trcstaffing.Com


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