Service and Operations Manager-Power Generation

Lawrenceville, GA 30043

Posted: 01/11/2019 Industry: Supervisor Job Number: 000004288 Pay Rate: $90,000.00

This is a direct placement position with a large power generation company.

The position oversees standby-power generation services for strategic account customers throughout North America. They manage direct and indirect reports who understand expectations and are responsive to customer service needs related to strategic accounts growth and retention. They play a key role in business processes to mitigate risk with focus on operational profitability and customer relations. They will establish, manage and maintain operational alliance with account teams and operational support functions to support growth plans.


Major Accounts:
  • Manage the execution of service level agreement requirements between internal company business segments and external company vendors
  • On time completion of generator and associated subsystem inspection services both self and subcontractor performed to include all required documentation
  • Promote and achieve expected customer specific scorecard metrics
  • Oversee 24/7 emergency service response capability
  • Proactively leads a departmental-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

  • Interfaces with key major account customers.Provides excellent customer service to key major customers
  • Develop and maintain excellent relationships with key accounts, prospects and suppliers

  • Work extensively with Service Sales Teams and Service Managers to identify/win/execute on key service sales opportunities

    Lead Manage hold Accountable:

  • Monitor key performance indicators

  • Leads, manages and holds team accountable

  • Provide coaching, mentoring and guidance to team members
  • Work with team for comprehensive training and development

  • Conduct quarterly reviews with team

  • Handle employee, vendor and customer issues when appropriate
  • Be a role model for the company culture; support implementation of procedural, process and organizational changes required to achieve identified growth objectives. Lead solution based efforts that exceed customer expectations
  • Prepare weekly, monthly, quarterly and annual forecasts and reports

Customer Service:
  • Support partnership between Sales Team & Aftermarket Team and other functional business segments
  • Participate in developing service sales plans with sales teams

  • Lead solution based efforts that exceed customer expectations
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
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