Principal Incident Monitoring Engineer
Atlanta, GA | sendouts
TRC Professional Solutions is looking for a talented and energetic senior-level event manager with strong skills in alerting and logging tools based at our client’ s home office. As one of the primary managers supporting a global data network in over 11 locations, this role will be part of a worldwide Global Technology Services team, driving the design, process, deployment and selection of applications and services for supporting various internal and external environments.
o 10+ years of experience in Information Technology
o 5+ years of experience supporting enterprise class monitoring applications
o 2+ years of experience supporting enterprise class logging utilities
o 1+ years of experience with cloud services and methodology
o 2+ years of experience in creating ad-hoc reports for incidents, forensic analysis and financial forecasting
o Bachelors Degree in Computer Science, Engineering or a related discipline or equivalent experience.
Principal Duties and Responsibilities.
o Work with service owners on identification and classification of alerts and events
o Ability to design an event correlation solution based on existing, or new, configuration items (CI)
o Oversee the design and creation of new solution or processes designed to monitor and log critical internal services
o Close interaction with key business contacts on creation of reports
o Assist with the configuration and documentation of key alerting and logging tools
o Managing vendor relationships to optimize support processes
o Working closely with colleagues globally on design and support issues
o Proven self-starter, able to work independently to support a dedicated customer base
o Experience with API calls is a plus
o Strong troubleshooting skills for multi-vendor logging and reporting tools
o Candidate should be familiar with ITIL Support Framework.
o Strong understanding of SDLC stages is a plus.
o Must have the ability to adapt software releases based on multiple methodologies.
o Familiarity with ServiceNow is a plus
o Some travel required
Please send resumes to Abigail.Peterson@trcstaffing.Com