IVR Engineer 3

Atlanta, GA 30303

Posted: 09/16/2019 Industry: Telecommunications MGR Job Number: 10031

IVR Voice Engineer 3

Location: Atlanta

Contract (Open to contract to hire)

TRC s client who is a leader in the financial industry has an immediate need for a IVR Engineer level 3 to join their growing team! You will be on the cutting edge of technology and service clients across the world. If you are seeking a great culture and team along with the backing of a large company submit resumes to will.swift@trcstaffing.com to apply now!

Day to Day:

  • Develop, maintain, and support a highly-scalable, efficient IVR platform that takes millions of calls per week

  • Serve as technical leader and SME for client s IVR platform

  • Work with product owners, business analysts, and call center administrators to design and implement IVR solutions
  • Maintain security and compliance by ensuring the IVR platform complies with PCI DSS, HIPAA, and internal regulations

  • Work on projects of all scopes by attending project meetings, collaborating with other voice engineers, and implementing system and design changes
  • Mentor and guide junior developers and engineers

  • Create new IVRs and modify existing IVRs using Cisco CVP Call Studio
  • Perform preventative maintenance activities and participate in business continuity and disaster recovery planning
  • Cross train with other engineers to maintain and manage add/moves and changes.
  • Provide accurate and creative technical solutions to problems which also align with industry best practices
  • Work with other contact center engineers, voice engineers, customer care team members, and external telecom carrier resources in support of a large telephony environment

What you need to Succeed:

  • Minimum 6+ years Java development experience
  • Strong written, oral communication, and interpersonal skills, as well as the ability to explain complex concepts to both technical and non-technical audiences
  • Strong object-oriented programming skills are required
  • Comprehensive knowledge of parsing, transforming, and building XML and JSON is required
  • Comprehensive knowledge of building efficient Java HTTP clients is required
  • Computer Science-oriented degree highly preferred
  • Apache Tomcat experience preferred
  • Source code version control experience preferred
  • Prior Cisco CVP IVR development experience preferred
  • Oracle Certified Associate (or Professional), Java Programmer certification a plus
  • Working knowledge of Cisco UCCE (Cisco ICM, CUIC, AW/HDS, etc.) a plus

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