Director of Platform Success

Atlanta, GA 30346

Posted: 09/05/2018 Industry: Project Manager Job Number: 000002265

TRC Professional Solutions has an exciting Direct-hire Opportunity in the Atlanta area.

Our Client is looking for a proven Director level candidate who is willing to build and lead a new division in the Atlanta area.

Title: Director of Platform Success

Reports to: CTO

Responsibilities

The Director of Platform Success will be responsible for the following:

  • Understand the capabilities and functionality of the notification platform from an end user and a backend workflow perspective.

< >Lead a team of engineers and quality assurance professionals tasked with remediation of issues escalated by Customer Care.Lead a team, or teams, of engineers and quality assurance professionals tasked with the delivery of project-based feature extensions to the platform.Work closely with the Customer Care and Product Management organizations to appropriately prioritize the issues being addressed.Work closely with the Infrastructure, R&D, and Product teams to ensure solutions are designed and delivered in-line with the broader product and platform visions.Produce regular reports on platform KPIs and material customer issues.Serve as a technical resource for Customer Care which will include interfacing directly with customers.Clear and concise communication.Coach engineers and provide technical leadership on projects.Strong interpersonal skills to interact with customers and team members.Work effectively both independently and on a team.Ability to prioritize and delegate workConduct code reviews to ensure all work product is in line with best practices and quality standards.7+ years of total experience in development, testing and deployment of mission critical business applications.

< >3+ years of managing and leading a team of technology professionals.

< >5+ years of hands-on development experience with projects involving the full stack of MSFT technologies and open standards. Specifically, C#, VB.net, SQL Server, SOAP, JSON, and SQL Server.

About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero’s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.trcprofessionalsolutions.com/

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