Customer Service Coordinator
ACWORTH, GA 30102
Our customer, a tier one automotive supplier in Northwest Atlanta, is currently looking for a Customer Service Coordinator to join their team on a long term direct hire basis.
This is a challenging, growing, and energetic organization. They prefer someone for this role who has worked with BMW before.
• Manage OEM customer schedules for production and service
• Maintain & continually improve customer portal knowledge level; by regularly pursuing training for an accurate understanding of the customer portals.
• Log all issues affecting the customer portals, identify root cause and proactively pursue permanent corrective actions with all personnel involved. Ensure all issues are closed off in a timely manner.
• Ensure EDI requirements are flowing flawlessly to the Enterprise Resource Planning (ERP) system.
• Monitor un-processed plans daily and initiate actions with Engineering Change Managers, SCM Manager, and Production Managers to resolve them. Ensure all timelines are accounted for.
• Maintain and investigate demand (manual and EDI to ensure accurate demand is processed in ERP system to support Master Planning Schedule (MPS) planning
• Ensure Materials Management Operations Guidelines (MMOG) documents are submitted every year on a timely basis to North American OEM’s.
• Follow up to ensure all daily shipments are loaded and shipped in customer allowed window times and that all Customer accumulations are monitored and accurate.
• Coordinate with Business Development to complete Sales Contract Logistics Line Data and activate new sales contract lines.
• Ability to maintain 100% customer ratings for both service and production.
• Communicate regular with customer and with materials planning and production regarding changes
• Educational level /Experience: Associate degree or Bachelor degree (Logistics or Industrial Science) with automotive experience in customer service.
• Solid experience in ERP systems and understanding of supply chain principles
• Good in maintaining relationship with suppliers and production
• Familiar with TS16949 and ISO 14001
• Lean experience (5s, VSM, visuals, Standard work, etc)
Please submit your resume for consideration to:
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