Consumer Affairs Agent


Posted: 09/13/2019 Industry: Help Desk Job Number: 11011

Job Description

Our customer is currently looking for five Consumer Affairs Agents to join their team on a long term seasonal basis. This is a Tier 2 support role and handles all escalations and sensitive calls to the business. A sense of urgency, empathy, and professionalism is key to the success of this role. Candidate must be bilingual in Spanish and English.

This is a great entry point to a Fortune 500 company and growing retailer.


Preferred experience working in a call center environment and/or customer service experience
Working knowledge of computers, office software, email and chat
Demonstrate excellence with listening, verbal and written communication skills
Ability to navigate windows based applications and possess multi-tasking abilities
Proficient reading and writing skills with a strong ability to communicate verbally and in written form
Experience with MS Word, Excel, Email and Internet
High degree of accuracy and timeliness
Ability to manage multiple competing tasks
High school diploma OR GED required
Two year degree in marketing/business (preferred) OR equivalent work experience
Fluency in Spanish

About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit:


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