Call Center Agents

MONTGOMERY, AL 36116

Posted: 12/05/2018 Industry: Customer Service Job Number: 000004158

TRC Staffing is currently looking for energetic Call Center Agents for our client in Montgomery, AL! As a Call Center Agent, you will be responsible for direct communication with customers, providing information about products and answering customer inquiries. This is a full-time position and we are seeking candidates who demonstrate responsibility and are looking for a career, not just a job!

Core Responsibilities:

  • Answer inbound inquiries regarding consumer services/products/accounts.
  • Answer billing inquiries and process payments.
  • De-escalate and resolve customer complaints.
  • Update and document customer information and interactions in the database.

Requirements and Qualifications:

  • Prior customer service experience is required
  • Prior call center experience is a plus!
  • Ability to work a flexible shift, including weekends as necessary
  • Exceptional communication skills and professional phone etiquette
  • Basic computer skills, including Microsoft Office, typing, data entry and dual-monitor navigation
  • High School Diploma or GED required

What TRC Can Offer:

  • Competitive Base Pay + Performance Pay
  • Training and Mentorship
  • Great work environment
  • Dependable schedule, 40+ hours per week
  • ACA compliant medical benefits

If you are interested in this position and meet the outlined requirements, apply today for immediate consideration!

Target Skill Sets: Call Center, Customer Service, Customer Care, Telemarketing, Collections, Call Center Agent, Customer Service Representative, Hospitality, Retail Sales

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