Systems Analyst IT
NORCROSS, GA 30071
Our customer in the Norcross, GA area is currently looking for a Night Shift Network Engineer to join their team on a long term contract basis. The hours at Sunday to Thursday 6:00 PM - 6:00 AM.
Excellent Communication Skills
Attention to Detail
Great time and attendance
Good time management skills
Can do attitude
Employee (Technical Analyst) Related Responsibilities
Support field technician needs via emails and phone calls and other approved support channels.
Support techs in the field related to network connectivity/structured cabling, Wi-Fi installations & support, audio conferencing and distribution systems, media/video display and distribution systems, security, burglar, and fire alarm services
Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
Maintains advanced user standards and compliance within the CRM/ERP and RAMP work assignment applications
Perform “triage” to troubleshoot tickets prior to dispatching to field technicians.
Address escalations from clients, partners, or field technicians to discern if additional charges are warranted.
Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, field technicians, business partners, and customers.
Perform other work-related duties as assigned by management.
Skills & Work Experience
Experience configuring ports
1, 2 & 3 layer Network troubleshooting.
Working knowledge of LOW VOLTAGE, SECURITY & CCTV.
Superior customer service, technical service and support, and communications skills, both written and verbal.
2-4 years’ project management and\or technical support experience in a fast-paced, corporate environment.
Proven technical support experience in a service or support center.
Working knowledge of Wi-Fi, Low voltage Structured Cabling, Analog and Data Networking.
Ability to read, analyze and interpret business correspondence and data.
Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
Superior documentation and follow-up skills and strong attention to detail.
Moderate to advanced proficiency level with Microsoft Office Suite – Word, Excel and Outlook.
About TRC Professional Solutions
For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero’s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.trcprofessionalsolutions.com/